Booking, cancellation & refund policy

Last updated 21 October 2026

Every session at Lets Talk Out is reserved exclusively for you at the date and time you choose. Please read this policy before you confirm a booking.

1. All bookings are final

Once a booking is confirmed and payment is complete, it is final. Please check your selected date and time carefully before you pay.

2. No cancellations, rescheduling or refunds

All bookings are non-cancellable and non-refundable. Requests to cancel, reschedule or refund a booking will not be accepted, except where required by applicable law.

3. Attending your session

By completing payment, you confirm that you are available and prepared to attend at your selected date and time, and to join on time.

4. Missed or unattended sessions

If you don't attend, arrive late, or are otherwise unavailable at the confirmed time, the session may be treated as completed, with no refund or replacement session, subject to applicable law.

5. No credits, transfers or replacements

Missed or unused sessions can't be transferred to another person, converted into credits, or exchanged for a replacement session, except where required by law or expressly approved by Lets Talk Out.

Packs and monthly plans

Sessions in a pack or monthly plan are added to your account when payment succeeds. Book each one from My account within the plan's validity period; each booking is then final under this policy. Sessions not booked by the end of the validity period expire.

Exceptional circumstances

Lets Talk Out reserves the right to address exceptional circumstances in line with its policies and applicable law. In particular:

If we cancel, or your listener can't attend, we'll offer you a new time or a refund for that session.
If a technical problem on our side stops the session (for example the Meet link fails and we can't fix it within 15 minutes), we'll offer a new time or a refund for that session.
If payment was taken but your booking wasn't confirmed, or you were charged twice, the amount is refunded in full.

How to contact us

Write to support@letstalkout.com with your order reference (it starts with OR-). We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay within 5–7 working days; your bank may take a few more days to show it.

Acceptance of policy

By booking a session and completing payment, you confirm that you have read, understood and agreed to this booking, cancellation & refund policy.